Can't get the receipt printer going, or does it only print blank receipts? This guide will help you troubleshoot common issues – so you can get moving forward in checkout quickly!
Are you going to use the terminal for the first time?
Please see our Get started guide.
The receipt printer has lost connection to the cash register
Step 1: Is the cable in the right port?
Make sure that the Lightning cable is plugged into the USB port on the printer labeled "iPad."
Step 2: Is the iPad charging?
Check if your iPad is charging through the printer.
Yes → Proceed to the next step.
No →
Unplug and reinsert the cable.
Try a different USB port on the printer.
If you have a different printer, test the cable there.
Does it work then? → The printer may be broken.
Doesn't it work? → Replace cable.
Step 3: Reset the connection
Turn off the printer.
Log out of the Yabie app.
Close the app completely.
Turn on the printer.
Open the Yabie app and sign in.
Test if the printer works.
Step 4: Check in Star Quick Setup
Open the Star Quick Setup Utility app on your iPad.
The printer appears → Go back to Yabie and test.
The printer does not appear → Redo the steps above. Move on if that doesn't help.
Step 5: Restart the iPad
If it still doesn't work, try restarting your iPad.
Does none of the above help? Contact us and we will help you further!
Step 1: Is the network cable in the correct port?
Make sure that the cable is securely plugged into the LAN port on the receipt printer.
Step 2: Does the receipt printer have a network connection?
Use Star Micronics LED-guide to check if the printer has a network connection.
Does the printer have network connectivity?
Yes → Proceed to the next step.
No →
Unplug and reinsert the cable.
Try a different port on the router/switch.
Restart the printer.
Does it work now? → Nice job!
Still no network? → Change the cable or contact support.
Step 3: Are the cash register and receipt printer connected to the same network?
Make sure your POS is connected to the same LAN/Wi-Fi as the printer.
Step 4: Check in Star Quick Setup Setup
Open the Star Quick Setup Utility app on your iPad. Then click Select printer.
The printer appears → Go back to Yabie and test.
The printer does not appear → Sign out, close the app and restart the device, then reopen the app and select the printer.
Does none of the above help? Contact us and we will help you further
Step 1: Is the cable in the right port?
Make sure that the Lightning cable is plugged into the USB port on the printer labeled "iPad."
Step 2: Is the iPad charging?
Check if your iPad is charging through the printer.
Yes → Proceed to the next step.
No →
Unplug and reinsert the cable.
Try a different USB port on the printer.
If you have a different printer, test the cable there.
Does it work then? → The printer may be broken.
Doesn't it work? → Replace cable.
Step 3: Reset the connection
Turn off the printer.
Log out of the Yabie app.
Close the app completely.
Turn on the printer.
Open the Yabie app and sign in.
Test if the printer works.
Step 4: Check in Star Quick Setup
Open the Star Quick Setup Utility app on your iPad.
The printer appears → Go back to Yabie and test.
The printer does not appear → the Redo steps above. Move on if that doesn't help.
Step 5: Restart the iPad
If it still doesn't work, try restarting your iPad.
Does none of the above help? Contact us and we will help you further!
The printer won't turn on
Check the power supply
Make sure that the power cable is securely plugged into both the printer and the power outlet.
If you are using a power strip or extension cord, try plugging the printer directly into a wall outlet.
Try a different power outlet to rule out a fault in the power source.
Does none of the above help? Contact us and we will help you further!
The printer prints blank receipts
If your receipt printer ejects receipts that are completely blank, it is almost always because the receipt roll is inverted. The receipt printers use thermal paper, which can only be printed on one side.
The solution is simple: open the lid of the printer and take out the receipt roll. Turn the roll so that the paper is ejected from the bottom, i.e. so that the printed side is against the printer's print head. Put the roll back and close the lid tightly. When you make a new printout, the receipt should now be displayed correctly with text.