Are you using the terminal for the first time?
Please see our Get started guide.
The terminal has lost connection to the POS
If your terminal has lost connection to the cash register, we recommend that you reconnect the terminal:
Click My Store at checkout
Click Payment terminals at checkout
Click on Swedbank Pax in the cashier
Click Forget Terminal at checkout
Click on Swedbank Pax in the cashier
Click on the three dots in the bottom corner of the terminal
Click on ECR in the terminal
Enter the IP address of the terminal at checkout
Click Add terminal to checkout
If the problem persists, contact our support.
Return on a standalone Swedbank A920
To make a return in a standalone Swedbank A920, click Return/Retur. You then fill in your chosen Manager code and complete the return.
Contact our support if you forgot your Manager code.
Reports on a stand-alone Swedbank A920
If you wish to produce a report in a standalone Swedbank A920, click on the three dots in the bottom corner of the terminal and then select Report. Please note that if you create a report, the report will be reset, regardless of whether you choose to print the report or not.
