Printing of receipt
When you complete a purchase at checkout, you can choose how the customer will receive their receipt:
Printing – If you have a connected receipt printer, you can print the receipt directly.
Email – Send the receipt to the customer's email address.
SMS – Send the receipt via text message if the customer's mobile number is available.
Do you want the receipt to always be printed?
In Backstage under Organisation → Settings, you can choose to print a receipt immediately instead of the checkout asking for receipt options after a sale. You can find the setting under the heading Receipt functions.
Receipt copy
It is only possible to print a receipt and a copy of a receipt. This applies regardless of whether the original receipt has been provided in paper form or digitally, this according to the Swedish Tax Agency's rules. To print a copy of a receipt, go to My Store → Receipt history → Click on the correct order → Select Receipt copy → Select Print, E-mail or SMS.
Return on purchase
To make a return on a purchase, go to My Store → Receipt History → Click on the correct order → Select items to return → If you only want to return certain items, click on them only, if you wish to return the entire order, click on Select all → Pay
Please note that you can only return with the payment method you used at the time of purchase
Open return
Open return means that you make a return without having a connection to a previous receipt or sale. It is mainly used when it is not possible to identify the original purchase in the system.
To complete an open return, click More Choices → Open Returns → Select which items to return → Pay.