With Yabie Loyalty, you can easily reward your returning customers with a flexible loyalty program. Members earn points on their purchases and redeem them for bonuses. You decide how points are earned, which products count, and when bonuses become available – giving you full control.
In this guide, we'll go through settings, managing members, and redeeming bonuses.
Get Started – Set Up Your Loyalty Program
Navigate to Backstage and select Customers → Loyalty Program. When you create a new loyalty program, you will be asked to fill in the following information:
Name What is your loyalty program called?
Sites If you have multiple locations, which locations should participate in the program?
Point expiration date Do you want the points to expire, and if so, how long should they be valid?
Always ask about membership Should the cashier be allowed to ask about membership with every purchase?
Earn points What is the relationship between the amount spent and points earned? (Example: spend 1 SEK = earn 1 point)
Minimum Amount (Optional) Will members have to spend a minimum amount to earn points on a purchase?
Get Started – Set Up Your Bonuses
Bonuses are always some kind of discount, either as a percentage discount or a fixed amount. By working with these elements, you can create bonuses like these examples:
A free coffee
25% discount on all sandwiches
50 SEK discount on an entire purchase
Select Create a Bonus, enter the Reward's Point Level (how many Points do members need to unlock the Reward?), and give it a name.
Then select the reward type:
Set a fixed amount that the member receives as a discount on their purchase
Set a percentage discount to be applied to the member's entire purchase
Set a discount to be applied to specific products
After that, you will get the Communication option. It allows you to send a notification to the member once the reward has been unlocked.
See Member communication for more information.
Your loyalty program can have up to 10 active bonuses.
Import existing loyalty members
If you're switching to Yabie Loyalty from another loyalty program, you can import your existing members in bulk. This way, you can add their phone number and, if you want, their existing points without having to create each member manually.
Before importing, keep the following in mind:
Phone numbers are required for all members being imported.
Points are optional. You need to determine how the points from your previous loyalty program correspond to points in Yabie. Members who do not have points data will be imported with 0 points.
Only phone numbers and points can be imported. Other information, such as names and email addresses, cannot be transferred.
Imported members are added as pending members and cannot use their points until they have completed registration and agreed to the Yabie Loyalty Terms and Conditions.
No welcome SMS is sent to imported members. They are prompted to complete the registration process when they visit your business.
To import members, go to Backstage → Loyalty → Import members. Here you can download a template file with the format that will be used for the import. When the file is ready, upload it and click Upload.